Frequently Asked Questions
Who gets the surcharge?
The owner of the ATM determines how the surcharge revenue is distributed.
How much is the surcharge?
The ATM owner determines the surcharge. The surcharge can be set $0.99cts or any other amount, depending on limitations set by the law in your area.
What happens when someone does not get enough money?
This is rare, but if this does happen, the customer should call their bank or Card service provider to verify the completion of the transaction on their account. If a withdrawal was made from the account and you did not get the money, a “Regulation E Claim” should be filed with the issuer of the card. ATMFORUS should be contacted with continued problems at 800-930-1305. Our toll-free phone number is also on the ATM notice sticker. NEVER give the customer money; you may not get it back.
What happens when the ATM does not work?
Contact ATMFORUS immediately at 800-930-1305
What are my expenses?
If you have a free placement, you will have no expenses. If you purchase an ATM, you will need to buy the ATM or pay your monthly lease payment. The ATM will require a standard phone line, or an internet connection, or a wireless device for network communications, and a standard electrical outlet.
Are there additional expenses not covered here?
No. There are no monthly fees or hidden charges.
What is included with each ATM purchase or the placement?
Free ATM Lighted Window Sign
Free Online Web reporting
Free Toll-Free Tech Support
How much can I be paid with full-service ATM?
You will make 100% of the surcharge revenue generated by your ATM, plus you will earn 100% of Interchange with minus driving fees.
How do I load my ATM?
Once your ATM installed – you will be trained on the procedure of loading cash into your new ATM.
How much revenue can I expect to generate from an ATM placement?
That generally depends on the amount of foot traffic your location has daily. The rule of thumb typically is 3% of the foot traffic that sees the ATM will use. For example, you have a total of 500 people a day coming through your doors, and you are charging $2.00 per valid withdrawal. If you take the 3% of the people that see the ATM will use it, then your ATM will generate you 500 transactions per month at $2.00 per valid withdrawal. That leads to $1000 per month or a total of $12,000 per year Plus Interchange.
My company accepts credit cards. Is it still worthwhile to place an ATM machine?
Absolutely! This will not only put available cash in the hands of your customers, but it will also help save money on your credit card processing fees.
What kind of reporting tools do you offer?
We offer real-time online transaction statistics. You will be able to view over a dozen different reports such as detailed transaction history, low cash alerts, monthly transaction totals, and many more. If you have any questions about our online reporting tools, please contact us toll-free at 800-930-1305.
Who is responsible for machine repairs and regular maintenance?
When you own the ATM, we are responsible for repairs and maintenance to get that done as sooner we can, but we will provide you free service with no labor cost, but you have to pay only for parts. ATMFORUS offers optional service contracts for maintaining and repairing your machine. Call us at 800-930-1305 for details.
What does it take to place an ATM in my business?
If you qualify for our “ATM Placement Program,” as little as a dedicated phone line or Internet Connection and an electrical outlet is all it will take to get you started, if you choose to buy an ATM, it is best to contact us to discuss your options.
How do I get started?
Call us at 800-930-1305 or use our Online Contact Form.
How does the settlement process work?
See chart below:
How do I balance my machine?
To balance your machine, please obtain the following information before you attempt to balance:
The number of bills you entered into the machine at the last fill.
The amount that has been deposited into the bank since last fill.
Amount of bills remaining in the machine (you can get this by pulling Cassette Total).
To balance machine:
Once you have this information, add the amount of money that has been deposited into your ATM account to the amount of money remaining in your machine (including tested and rejected bills). This number should equal your last fill amount. If it does not match, there are a few reasons this may happen: If the machine is short money:
The machine may have money pending for deposit. This means that there may have been transactions that occurred after the last deposit into your ATM Account. To find out if this is the case, you can check the real-time transactions on your ATM Login Portal.
Confirm the amount of bills entered at last fill. You may do this by reviewing your receipts from your last fill.
If the machine is over money:
If there was a malfunction at the machine during a transaction, the machine might be over. In this scenario, the ATM charged the cardholder for the transaction and attempted to withdraw, then deposited the money into your ATM account. If this happens, the customer may dispute the transaction. If the transaction is disputed, we will contact you to get the information from the machine and to determine the reason for the malfunction.